Operations Assistant & Customer Experience Assistant

Job Description

Magnet E-Store Careers 2026

OPERATIONS & CUSTOMER EXPERIENCE ASSISTANT
Location: Bulawayo Office
Employment: Full-Time
Level: Entry Level
Start: As soon as possible
Focus: Customer experience and end-to-end order operations

ABOUT MAGNET

Magnet is a Zimbabwean tech company operating an online marketplace built on speed, trust and convenience. We sell across a wide and growing range of categories, have offices in Harare and Bulawayo, and deliver nationwide.

THE ROLE

Be the voice of Magnet. This is the person customers reach when they want to buy, when they are waiting on an order, and when something needs fixing.

YOUR ROLES

* Answer every customer quickly and professionally.
* Keep records clean enough that anyone can pick up where you left off.
* Manage tasks related to operations and order fulfilments.

Duties and Responsibilities

WHAT YOU WILL DO

Customer Conversations

* Respond to calls, website chats and WhatsApp inquiries.
* Answer quickly, politely and in clear Ndebele, English and occasionally in Shona.
* Help customers choose and buy with confidence.
* Route complex or high-value orders to the right person.

Records & Accuracy

* Keep order records and tracking systems accurate.
* Log payments and customer details without errors.
* Leave notes the next person can act on.
* Protect customer information at all times.

Order Operations

* Process and track customer orders end to end.
* Update customers on status and delivery timelines.
* Follow up on pending orders and outstanding payments.
* Assist customers in anything they wish to do on Magnet.

Customer Experience

* Hold the same standard on every channel.
* Respond to enquiries and assist customers as much as possible.
* Carry customer feedback back to the team.

How to Apply

OUR OFFICES

Harare
Club Chambers Building, 11th Floor East Wing,
Corner Nelson Mandela and 3rd Street

Bulawayo
Zimdef Building, Office 203, 2nd Floor,
8th Avenue and Fort Street

READY TO APPLY?

1. Prepare your updated CV.
2. Write a short intro: who you are and why you fit. Very brief.
3. Record a 2-minute video introducing yourself.
4. Send all three to careers@magnet.co.zw.

Subject: Operations & Customer Experience Assistant

Shortlisted candidates are chosen from the written application and the video.

Email: careers@magnet.co.zw
Website: www.magnet.co.zw

Build with us. Grow with us.

Magnet_Careers_2026_Operations_CX_Assistant.pdf.pdf

https://magnet.co.zw/wp-content/uploads/2026/09/Magnet_Careers_2026_Operations_CX_Assistant.pdf.pdf