Key Account Manager

Job Description

WE ARE HIRING!

KEY ACCOUNT MANAGER

SALES AND MARKETING DEPARTMENT | HARARE

JOB PURPOSE

The Key Account Manager is responsible for overseeing the relationship of the company with its strategic clients, growing business by identifying and selling ICT-related products to existing and potential customers and maintaining long-lasting, profitable relationships with clients.

Duties and Responsibilities

KEY RESPONSIBILITIES

* Develop trust relationships with a portfolio of major clients to ensure they do not turn to competitors.
* Acquire a thorough understanding of key customer needs and requirements.
* Expand relationships with existing customers by continuously proposing solutions that meet their objectives.
* Generate new sales that will turn into long-lasting and profitable relationships.
* On-board existing and new clients on Service Level Agreements.
* Ensure the correct products and services are delivered to customers in a timely manner.
* Serve as the link of communication between key customers and internal teams.
* Respond and resolve any issues and challenges faced by customers and dealing with complaints to maintain trust.
* Write business plans for all current and opportunity tender business.
* Conduct sales campaigns.
* Develop and enhance the brand of the company.
* Coordinate sales activities with other departments.
* Research competitors’ products and services and come up with recommendations.
* Prepare daily, weekly and monthly reports.
* Any other duties as delegated by superiors.

Qualifications and Experience

REQUIREMENTS

* Bachelor’s degree in marketing, ICT or related discipline.
* Marketing diploma and certificate will be an added advantage.
* IBM certification or any other ICT certifications will be an added advantage.
* Clean class 4 driver’s license is a requirement.

COMPETENCIES

* At least 3 years in a sales and marketing environment or a technical qualification.
* Proven experience as a Key Account Manager or Sales Executive.
* An appreciation of KENAC’s product portfolio.
* Experience in Sales and providing solutions based on customer needs.
* Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels.
* Excellent organizational skills.
* Ability in problem solving and negotiation.
* Strong presentation skills.
* An in-depth understanding of the ICT industry with a proven grasp of international trends.
* Strong analytical skills and an understanding of B2B relationships.
* Negotiation Skills.
* Customer Care.
* Good teamwork skills.

How to Apply

HOW TO APPLY

Interested candidates should send their CV and application letter to:

recruitment@kenac.co.zw 

CLOSING DATE

30 SEPTEMBER 2026

Only shortlisted candidates will be contacted.